File a Dispute
How do I dispute information on my background check?
You may dispute the accuracy or completeness of a consumer report. To initiate a dispute, you are encouraged to call VeriCorp at 502-554-9999 (option 5). You may also reach out to us via email regarding disputed information on your background check at disputes@vericorphr.com.
In general, a CRA has up to 30 days to resolve a dispute, although VeriCorp generally handles disputes more quickly than this. You will be notified via email of the resolution
Human Trafficking
As a victim of human trafficking, how do I request a block of adverse information resulting from a severe form of trafficking in persons or sex trafficking?
If you are a victim of a severe form of trafficking in persons or sex trafficking, you may request VeriCorp to block adverse items of information on your consumer report if they resulted from trafficking.
How do I submit a request?
- Write a letter stating that you are a victim of human trafficking
- Identify the adverse items of information that resulted from trafficking that should not appear on your consumer report
- Include a photocopy of a proof of identity
- Provide a photocopy of trafficking victim determination documentation (select one or more from the following list):
- Issued by a Federal, State, or Tribal governmental entity
- Issued by a non-governmental organization or a human trafficking task force, including victim service providers affiliated with the organization or task force, authorized by a Federal, State, or Tribal government entity to make such a determination
- Issued by a court or accepted as a piece of evidence filed in court
- A self-attestation by the consumer who identifies as a victim of trafficking if such statement or an accompanying document is signed or certified by a Federal, State, or Tribal government entity, a court, or an authorized representative of these entities
- Specify your preferred method for VeriCorp to contact you (electronic or postal) and provide your email address or postal address
- Send your letter with enclosures to:
VeriCorp
P.O. Box 436054
Louisville, KY 40253
- You may also email disputes@vericorphr.com and request to be provided with a secure method to submit your letter and enclosures electronically.
You may use this sample letter provided by the Consumer Financial Protection Bureau (CFPB): sample letter.
What are examples of an acceptable proof of identity?
- Driver’s License
- Government issued ID
- Passport
- Utility bill showing your name and address
- Birth Certificate
If you are unable to provide a copy of proof of identity, we may be able to verify your identity over the phone. Please call us at: 502-554-9999 (option 5)
What are examples of trafficking victim determination documents?
- Certification letter issued by the Department of Health and Human Services
- Police report
- Court decision related to human trafficking
- U Visa with form I-918 supplemental B indicating the victim experienced human trafficking
- T Visa issued by US Citizenship and Immigration Services
If you have any questions, please call 502-554-9999 (option 5) or email disputes@vericorphr.com